Refund and Returns Policy

Overview

Our refund and returns policy lasts for 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where the refunds will not be granted:
* Goods with obvious signs of use
* Goods that have been opened
* Damaged goods or returned with missing parts
* Goods that are returned more than 14 days after delivery

To complete your return, we require a receipt or proof of purchase.

Made-to-order pieces cannot be returned.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will be automatically issued to your original method of payment, within 7 – 10 working days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your bank, as there is often some processing time before the refund appears on your bank statement.

If you’ve done all of this, but you still have not received your refund, please contact us at contact@micucci.co.uk .

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@micucci.co.uk and we will provide you with further instructions.

Returns

To return your product, you should send us an email at contact@micucci.co.uk and we will provide you with further instructions.

You will be responsible for paying for your own delivery costs for returning your item. Delivery costs are non-refundable. If you receive a refund, the delivery charge will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are delivering an item over £50.00 value, you should consider using a recorded delivery service and purchasing insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at contact@micucci.co.uk for questions related to refunds and returns.